hytalePrivacy Policy

This page describes what we collect when you use hytale and how we keep that data protected. We gather information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, settle your bets, and provide customer support.

We at hytale take your privacy seriously. We do not sell your data to third parties, and we do not use your information for marketing purposes beyond your own account management. Our servers may sit outside your jurisdiction, but your data is encrypted in transit and at rest using industry-standard security practices.

Read through the sections below to understand our data practices. If you have questions or wish to exercise your data rights, contact our support team.

What Data We Collect on hytale

When you register an account on hytale, we collect your legal name, date of birth, phone number, email address, and postal address. We use this information to verify your identity, comply with anti-money-laundering regulations, and contact you about your account.

During gameplay, we log your account activity: which games you play, when you play, your stakes, outcomes, and balances. This information is used to settle bets, track responsible play patterns, prevent fraud, and respond to disputes. We also collect technical data — your IP address, device type, browser, and login times — to maintain security and detect unauthorized access.

We use cookies (small text files stored on your device) to remember your login session, remember your language preference, and track your browsing behavior on hytale. This helps us optimize your experience and protect against account takeover. You can disable cookies in your browser, but some features may not work properly.

How We Use Your Data on hytale

We at hytale use your data for the following purposes:

• Account management: Verifying your identity, managing your balance, processing deposits and withdrawals via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and communicating account updates
• Game settlement: Recording game outcomes, settling sportsbook bets based on Liga 1, Piala Indonesia, Piala AFF, and international fixtures, and processing live-dealer and slot payouts
• Fraud prevention: Detecting suspicious patterns (e.g., rapid account creation, unusually large bets), verifying that you are the account holder, and protecting against money laundering
• Dispute resolution: Investigating complaints, reviewing game logs, and determining accurate payouts
• Legal compliance: Meeting anti-money-laundering, know-your-customer (KYC), and tax-reporting requirements in supported jurisdictions
• Service improvement: Analyzing how you use hytale, identifying technical issues, and optimizing game performance and payment processing

We do not use your data for direct marketing (email campaigns, SMS promotions, or push notifications) unless you explicitly opt in. If you receive promotional communications and wish to stop, you can unsubscribe at any time via a link in the message or by contacting our support team.

How We Share Your Data on hytale

We at hytale do not sell your personal data to third parties. However, we may share your information with service providers who assist us in operating the platform:

• Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet and their acquiring banks receive transaction details necessary to process deposits and withdrawals
• Identity verification vendors: Third-party verification providers may receive your name, date of birth, phone, and address to cross-check against public databases
• Hosting and analytics providers: Our servers may be hosted by cloud providers; analytics tools may process anonymized gameplay data to help us improve performance
• Legal and regulatory authorities: We may disclose your information if required by law, court order, or regulatory investigation

All service providers are bound by confidentiality agreements and may only use your data for the purposes we specify. We do not allow them to market to you or use your data for their own purposes.

Data Retention on hytale

We at hytale retain your personal data as long as your account is active. Once you close your account, we retain your data for a period sufficient to fulfill legal obligations (typically 7 years for financial records under Indonesian regulations), settle any outstanding disputes, and respond to inquiries.

Game logs, account history, and transaction records are retained for a minimum of 5 years to support dispute resolution and comply with anti-money-laundering record-keeping rules. After the retention period expires, we securely delete your data unless we are legally required to keep it longer.

If you request data deletion before your retention period expires, we will consider your request but may decline if deletion would prevent us from settling disputes or meeting legal obligations. In such cases, we will anonymize your data where possible.

Data Security on hytale

We at hytale employ industry-standard encryption to protect your data in transit and at rest. Our servers use TLS (Transport Layer Security) to encrypt communications between your device and our infrastructure. Payment details and sensitive information are encrypted using AES-256 encryption.

We implement access controls so that only authorized staff can view your data, and we regularly audit our security practices. However, no system is non-specific info secure. If we become aware of a data breach affecting your information, we will notify you promptly and take corrective action.

International Data Transfer on hytale

Our servers may be located outside Indonesia. By using hytale, you consent to the transfer of your personal data to countries that may have different data protection laws than your own. We take steps to ensure that such transfers maintain the same level of data protection as required under Indonesian privacy standards.

If you are a resident of Jakarta, Surabaya, Bandung, Medan, Semarang, or another Indonesian jurisdiction and have concerns about international data transfer, contact our support team for details on our safeguards.

Cookies and Tracking on hytale

We at hytale use cookies to enhance your browsing experience. Session cookies keep you logged in; persistent cookies remember your preferences across visits. We also use analytics cookies to understand how you navigate hytale and which features are most popular.

Third-party analytics providers (e.g., Google Analytics) may place their own cookies on your device to track aggregate usage patterns. These cookies do not contain personally identifiable information, but they help us measure traffic, identify technical issues, and improve our platform.

You can control cookies via your browser settings. Most browsers allow you to delete cookies and block new ones. Be aware that disabling cookies may affect your ability to log in or use certain hytale features.

Exercising Your Data Rights on hytale

If you wish to access, correct, or delete your personal data, or if you have questions about how we use your information, contact our support team. We will respond to your request within 30 days (or within the timeframe required by local law).

To submit a data request, provide your account email and a description of what you are requesting. We may ask for additional information to verify your identity before fulfilling the request.

This privacy policy may be updated from time to time. Material changes will be communicated to you via email or a notice on your hytale account. Your continued use of the platform after an update constitutes your acceptance of the updated policy.